Frequently Asked Questions

Everything you need to know about your Hours shopping experience.

How long does shipping typically take?

Standard domestic shipping takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Return shipping is free for domestic exchanges.

How do I find my correct size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

Yes, Hours is committed to ethical fashion. We use organic cotton, recycled polyester, and work exclusively with fair-trade certified manufacturing partners.

Can I modify or cancel my order after it has been placed?

Orders can be modified or cancelled within 60 minutes of placement. After this window, the order begins processing in our warehouse and cannot be changed.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment payments via Afterpay and Klarna.