Returns & Exchanges

At Hours, we want you to love every piece you wear, which is why we offer a seamless 30-day return and exchange window for all unworn garments. Whether it's a fit preference or a change of heart, our goal is to ensure your wardrobe feels exactly right.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.

• 3.
  Ship It Back

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects your return, we will process your refund to your original payment method or ship out your new exchange within 5-7 business days.